On Wednesday, Teleperformance announced plans to expand operations at their Bristol, Tennessee facility, bringing with it the addition of more than 500 new jobs. The decision to expand was made in response to increased demand from the business clients that they serve. This expansion will see operations extended throughout the buildings adjacent to their current location on West State Street to create space for additional representatives.
“Teleperformance continues to be an exemplary member of Bristol’s business community. They’ve been an incredibly strong and consistent driver of job creation during their tenure in Bristol, offering top tier training, numerous opportunities for advancement, and very competitive wages to their employees,” noted Economic Development Director Tom Anderson. “We’re eager to work with them to ensure that this new expansion builds on that track record of continued growth and success,” he added.
Teleperformance is a global leader specializing in customer experience management for a variety of different sectors. They have a worldwide team of more than 190,000 employees working at over 300 sites in 65 countries. At the Bristol contact center, representatives assist callers with a variety of inbound customer service inquiries across multiple industries. Teleperformance moved to their current location in 2013 in an effort to consolidate operations that had previously been housed in Abingdon and Bristol, Virginia.
The technological needs for an expansion of this size were met through the substantial fiber optic network offered by Bristol Tennessee Essential Services, whose gigabit-per-second capable service allowed Teleperformance to nearly double their capacity. “This news is exciting because it demonstrates how a longstanding, meaningful partnership between a corporate citizen and a community can pay dividends over the long haul,” NETWORKS Sullivan Partnership CEO Clay Walker said. “The City of Bristol and BTES have done a tremendous job of service after the sale with their companies. Teleperformance is perhaps the best example of a company that is quick to pick up the phone and involve its support team in good times and bad. Fortunately, with Teleperformance, it has historically been a great deal more of the good times and today’s announcement reflects what a valuable company it is to our region.”
Bristol, Tennessee Mayor Chad Keen said “When successful businesses like Teleperformance make the investment to locate and expand in our community, the impact is significant.” He continued, “We see this not only in the short run in terms of creating over 500 new jobs, but also in the longer run with the ripple effect it has on the economy. The influx of additional employees has the potential to fortify the surrounding businesses, and further promote Bristol’s vitality.” The company currently has approximately 800 employees in Bristol, but this number will increase to around 1,300 once expansion activities are complete.
Demolition of some existing structures at the site is being carried out by Taff and Frye of Bristol, Virginia in order to create space for additional employee parking. Although expansion preparations within the facility are expected to be completed in the coming months, hiring for new representatives is already underway. Interested applicants may apply online at https://www.teleperformance.com.
For more information, contact Tom Anderson, Economic Development Director, at 423-652-0184 or email [email protected]
