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Please contact a Customer Service Representative in the Finance Department by calling (423) 989-5500 or at [email protected] for assistance.
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Go to bristoltn.org and click on the PAY NOW icon. The next screen will prompt you to select Login or Sign up. Follow the instructions accordingly.
Please contact a Customer Service Representative in the Finance Department by calling (423) 989-5500 or at [email protected] for assistance or to provide suggestions.
In order to cancel your automatic bank draft for your utility account, please contact a Customer Service Representative in the Finance Department by calling (423) 989-5500 or at [email protected] for assistance.
Utility bills are mailed to the responsible party and mailing address listed on the utility account. In order for a spouse or third party to be able to conduct business for a utility account, the spouse or third party must be authorized to do so by the responsible party. At that point they will be added to the account and will also become a responsible party for the account.
Yes. 2.75% of total payment for debit or credit cards. $2.75 flat fee for payment by check. These fees go to the third party vendor that provides the service.
No. The online pay service should be available through any web browser.
The vendor will post a message anytime there is service down time or interruption giving you more information. If the problem persists or there is no message on the site you may contact Business Information Systems at (866)514-5192 or City of Bristol Customer Service at (423) 989-5500 or [email protected] .
The service is provided by a third party vendor, Business Information Systems (BIS). To receive more information on the online security, please contact BIS at (866)514-5192.
Yes. The City of Bristol charges a $20.00 fee for any returned checks or ACH payment.
Click on "make a payment". The next screen will give you the option to edit "Saved Payment Accounts". Follow the instructions accordingly.
If you process as a one-time pay it takes 1-3 days. If you setup as autopay, it will be processed 1 day before your bill is due.
Initially, autopay must be setup 4 days prior to your due date or payment will not be processed until your next billing cycle.
Online and phone payments are not allowed for utility accounts after 12 PM on the day prior to disconnect day. Payment on a disconnected account must be paid in person at City Hall in Room 203 to have service reestablished. There will also be a minimum $30 Service Charge added to the balance.
The online pay service does not allow for multiple accounts to be established under the same utility account registration. Each utility account must be setup separately.
Please select "forgot user/password" and follow instructions accordingly.
The utility account address is where you have instructed your bill to be mailed. The service address is the physical location where the utility services are being provided.